Now Hiring Customer Care Representatives!

Schedule: Monday - Friday, 10:00 AM - 7:00 PM

Location: Madison, TN
Salary: $18-$20 hourly, plus commission

Who We Are:
Tri-Imaging Solutions is at the forefront of medical imaging equipment innovation, specializing in enterprise imaging systems management. We are committed to pushing boundaries and delivering innovative solutions to the industry. Join our dynamic team and contribute to advancing medical imaging technology.

What’s In It for You:

• Medical, Dental, and Vision insurance offered.
• Company-paid holidays.
• Paid time off.

Job Summary: The Customer Care Representative is responsible for handling customer requests in a timely manner, maintaining correct data, and processing orders. This role requires an individual with experience in a challenging environment, excellent critical thinking skills, and an ambition to learn and grow.

What You’ll Do:

• Report directly to the Customer Care Manager.
• Develop relationships with new and existing customers.
• Manage customer requests and concerns via email, phone calls, and instant message.
• Respond promptly to customers.
• Process customer purchase orders accurately and provide order confirmation to customer.
• Listen to the customer queries patiently and solve any issues. If the problem doesn’t seem to be solved, then forward the problem to the Customer Care Manager.
• Maintain records of interactions with customers in an orderly and accurate manner.
• Maintain OEM and market pricing.
• Coordinate with internal departments to find solutions and resolve matters.
• Demonstrate an initiative-taking approach towards learning and growing professionally and look for opportunities to provide excellent customer service.
• Work closely with your team to attain a common goal as well as individual goals.

What You’ll Need:

• Experience in customer service or sales.
• Ability to price items competitively and keep a good close rate.
• Strong mindfulness in processing orders to ensure accuracy.
• Capability to identify and resolve customer problems.
• Critical thinking skills.
• Excellent organizational skills to maintain a clean workspace.
• Initiative-taking approach adversity or change.
• Ability to follow procedures as outlined in our Quality Management guidelines.
• Effective communication skills.
• Ability to work well in a team environment.
• Long-term commitment to the company.
• High School Diploma.